Kalite Yönetimi

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Quality Management

Quality

Every Moment of Life is Valuable!

Quality Management

Prioritze Health

Our goal is to enhance patient and employee safety and satisfaction by ensuring the implementation of the quality management system within the institution and to provide healthcare services in accordance with dialysis quality standards and international standards, by making continuous quality improvement a part of our institutional culture. Quality efforts in our institution are carried out by the "Quality Management Unit" with the support of management and clinical quality officers, in line with the Ministry of Health’s Health Quality Standards - Dialysis.

1. Institutional Services:

Corporate Structure

Quality Management

Document Management

Risk Management

Incident Reporting System

Emergency and Disaster Management

Training Management

Social Responsibility

2. Patient and Employee-Centered Services:

Patient Experience

Healthy Working Life

3. Healthcare Services:

Patient Care

Medication Management

Infection Prevention

Laboratory Services

4. Support Services:

Facility Management

Hospitality Services

Material and Equipment Management

Medical Records and Archiving Services

Waste Management

Outsourcing

5. Indicator Management:

Monitoring of Indicators

Quality Indicators

Quality Meetings Quality meetings are held periodically throughout the year with the participation of clinical quality officers, the Quality Management Director, the Clinical Director, the Nursing Services Coordinator, and the Finance Manager.

Incident Reporting System: In our Dialysis Centers;

Ensuring the reporting of incidents that may threaten the safety of patients and employees, whether they almost occurred (near miss) or have occurred.

Monitoring these incidents.

Establishing an Incident Reporting System aimed at taking necessary measures in response to these events.

Physical Area Inspections:

In our institution, regular building tours are conducted to create continuous, safe, and easily accessible clinical physical conditions and technical infrastructure for patients, their relatives, and employees.

A team established by dialysis management, considering the size of the dialysis centers, ensures the effectiveness, continuity, and systematic nature of the operations conducted in the dialysis centers. During building tours, any shortcomings in the physical condition and functioning of the dialysis centers are identified, and necessary improvements are made.

Self-Assessment Process: Within the scope of Health Quality Standards (HQS-Dialysis), self-assessments (internal audits) are conducted twice a year in our dialysis centers.

The self-assessment team consists of the Clinical Director, Human Resources Manager, Financial and Administrative Affairs Manager, Nursing Services Coordinator, Patient Services Manager, Quality Management Director and Deputy, and Clinical Quality Representative.

Self-assessments (internal audits) are conducted once a year.

The self-assessment plan is prepared to cover all sections included in the Health Quality Standards-Dialysis.

» Before the self-assessment (internal audit), all dialysis centers are informed about the audit schedule and plan via email.